Quality Audit Lead --Senior

Description

Quality Audit Lead - Finance Controls & Process Analyst-Senior

Responsible for leading complex quality audit and controls activities across Order to Cash (OTC) sub-processes, owning sampling methodology, calibration governance, and quality reporting, while mentoring junior analysts and partnering with cross-functional and vendor stakeholders to drive sustained operational and compliance improvement.

 

Quality Audit  Lead - Finance Controls & Process Analyst-Senior

 

Responsible for leading complex quality audit and controls activities across Order to Cash (OTC) sub-processes, owning sampling methodology, calibration governance, and quality reporting, while mentoring junior analysts and partnering with cross-functional and vendor stakeholders to drive sustained operational and compliance improvement.

Essential Duties:

• Lead end-to-end audit execution across Billing, Cash Application, Collections, and Dispute Resolution, ensuring consistent application of scorecards, evidence standards, and quality dimensions.

• Own and continuously refine risk-based sampling methodologies across processes/subprocesses, including rules for ramp-up, stabilization, and run-rate operations.

• Standardize and govern critical/non-critical error definitions; lead calibration sessions and resolve escalated audit disputes through fact-based review.

• Own the defect management lifecycle — centralized logging, trend analysis, RCA, CAPA design, containment, effectiveness validation, and closure discipline.

• Strengthen governance by ensuring adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures; support audit readiness and remediation tracking.

• Develop and present scorecards, dashboards, and management reporting connecting audit outcomes to business performance (customer experience, revenue protection, working capital, SLA performance).

• Act as a key quality point of contact for operations leaders, process owners, and cross-functional/vendor partners; facilitate calibration and quality review forums.

• Provide quality oversight for transitions, migrations, and process changes, validating readiness criteria and ensuring a controlled handoff to steady-state operations.

• Identify recurring pain points and lead the conversion of insights into SOP updates, control redesign, training refresh, and automation of audit/reporting processes.

• Coach and mentor junior Analysts/Associates, supporting their development and consistency of audit approach.

Performs other duties as assigned.

Minimum Education:

Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Minimum Experience:

Minimum five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Knowledge, Skills, and Abilities:

• Demonstrated expertise across OTC sub-processes and strong command of audit frameworks, scorecards, sampling methodology, and defect/RCA-CAPA management.

• Strong familiarity with internal controls, SOX or compliance requirements, and process documentation standards.

• Proven ability to influence stakeholders and senior leadership, driving resolution through fact-based, data-driven discussion.

• Strong coaching/mentoring capability with experience guiding junior team members.

• Excellent analytical, organizational, and communication skills; ability to translate audit findings into business insight.

• Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement preferred.

📋 Core Qualifications

Qualification Area

Requirement Details

Education

Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Experience

Minimum five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Certifications (Preferred)

CPA, CA, CIA, CISA, Six Sigma Green Belt/Black Belt, Lean, or equivalent quality/audit certification preferred. . Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus QDM Expert certification preferred If no certification is currently held, certification should be obtained within 12 months of accepting the position.

 

Analytical Skills;Numerical Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.