Quality Audit Lead - Associate

Description

Quality Audit Lead - Finance Controls & Process Analyst-Associate


Responsible for executing transaction-level quality audits across Order to Cash (OTC) sub-processes — Billing, Cash Application, Collections, and Dispute Resolution — to support the Finance Controls & Quality Audit framework and drive process accuracy and compliance.
Essential Duties:
• Execute transaction-level audits across assigned OTC sub-processes using approved scorecards, evidence requirements, and quality dimensions (SOP adherence, documentation, approvals, coding accuracy, outcome quality).
• Apply defined risk-based sampling plans and escalate deviations or emerging risk patterns to senior team members.
• Log audit findings and defects accurately in the centralized defect management system, categorizing errors per the standard error taxonomy.
• Support root cause analysis (RCA) for identified defects and track corrective and preventive actions (CAPA) through to closure.
• Participate in calibration sessions to align scoring consistency and raise disputed findings for review.
• Maintain audit evidence, documentation, and workpapers in line with internal controls and audit-readiness standards.
• Prepare routine quality reports/scorecards summarizing audit pass rates, defect trends, and rework observations.
• Support daily quality huddles and provide input during weekly calibration and review sessions.
• Assist with control documentation and remediation tracking activities in partnership with internal/external audit stakeholders.
• Identify recurring issues and flag opportunities for SOP updates, job aids, or process improvement to team leads.
Performs other duties as assigned.
Minimum Education:
Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.
Minimum Experience:
Minimum two (2) years of experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, or Controls-related roles.
Knowledge, Skills, and Abilities:
• Working knowledge of OTC sub-processes (Billing, Cash Application, Collections, Dispute Resolution) and basic AR reporting/reconciliation concepts.
• Attention to detail and sound judgment in reviewing transactions against SOPs and control requirements.
• Strong organizational and documentation skills; ability to manage evidence and workpapers accurately.
• Effective written and verbal communication skills for reporting findings and participating in calibration discussions.
• Basic understanding of internal controls, SOX, or compliance requirements and process documentation standards.
• Proficiency in Microsoft Excel and quality/audit tracking tools.
📋 Core Qualifications
Qualification Area Requirement Details
Education Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.
Experience Minimum two (2) years of experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, or Controls-related roles.
Certifications (Preferred) Six Sigma Yellow Belt or equivalent quality/foundational certification preferred. Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus. QDM Expert certification preferred. Certification is not mandatory at hire; pursuit of a relevant quality/controls certification is encouraged within the first 12–18 months.
Analytical Skills;Numerical Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.