Shared Services Analyst

Description

The Collections Shared Services Analyst is responsible for overseeing and optimizing outsourced collections activities delivered by third-party vendors. This role focuses on monitoring vendor performance, ensuring service level agreements (SLAs) are met, driving continuous improvement, and providing data-driven insights to enhance cash collection outcomes and reduce risk.

We have an exciting opportunity for you to join our team as a Shared Services Analyst

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Manage relationships with external collections agencies and vendors
• Monitor performance against SLAs, KPIs, and contractual targets
• Analyse collections data to identify trends, risks, and opportunities
• Lead regular performance reviews and governance meetings
• Challenge and improve vendor strategies to drive better outcomes
• Ensure compliance with internal policies and regulatory standards
• Resolve escalated or complex cases in collaboration with partners
• Produce clear, insightful reporting for internal stakeholders
• Support onboarding of new vendors and continuous process improvement

What do you bring with you:

• Experience in collections, accounts receivable, or vendor/outsourcing management
• Strong analytical skills with confidence working with data and reporting tools
• Excellent communication and stakeholder management skills
• Ability to influence and challenge external partners constructively
• High attention to detail and a proactive, problem-solving mindset
• Strong Excel skills (experience with Power BI/Tableau is a plus)

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.