Sr Product Owner-Sales Cloud
8285 Tournament Drive, Memphis, TN
Req ID:
P25-331794-2
Sr Prod Owner-Mktg & Data Cloud
Description
POSITION OVERVIEW:
Responsible for the strategy, backlog, and delivery outcomes for SFMC, Data Cloud identity resolution, and the attribution Hub that feeds all demand channels. Will oversee the intersection of deliverability, data quality, compliance, marketing effectiveness, and AI-powered content and campaign optimization.
ESSENTIAL FUNCTIONS:
Maintain the Marketing Cloud (SFMC) backlog end-to-end, including campaign journeys, Content Builder assets, Cloud Pages lead capture, send management, deliverability operations, and AI-powered content optimization.
Serve as the authority for all demand channel attributions flowing through the Attribution Hub, defining channel-level KPIs, segment activation rules, and campaign performance metrics in partnership with Marketing leadership.
Define product requirements for identity resolution rules, ensuring deterministic match keys (email, account number).
Oversee IP warming strategy and deliverability operations in partnership with monitoring tools (Everest/Validity), including send volume ramp schedules, engagement-based list segmentation, and inbox placement tracking.
Oversee the Agentforce AI product strategy for Marketing Cloud and Data Cloud, including AI-generated content personalization, predictive send time optimization, AI-powered audience segmentation, and marketing agent deployment for campaign orchestration and lead nurturing.
Define AI content guardrails and governance policies: establish approval workflows for AI-generated marketing content, brand voice compliance checks, and Einstein Trust Layer configurations for marketing use cases.
Evaluate, select, and manage marketing technology vendor partners, including deliverability monitoring (Everest/Validity), list hygiene (BriteVerify), contact enrichment (ZoomInfo), and emerging AI marketing tools. Manage vendor contracts, escalation paths, and integration health.
Design and maintain Marketing Cloud Connect synchronization requirements between SFMC and Sales Cloud, including polling configurations, subscriber key alignment, and data extension architecture.
Author requirements for Cloud Pages lead capture forms using AMPscript patterns, ensuring web-to-lead flows comply with CAN-SPAM, state-level opt-in requirements, and privacy consent inheritance rules applicable to corporate separations.
Drive scored intake for all marketing technology feature requests, maintaining a prioritized backlog using BETS scoring with documented trade-off rationale.
Define activation targets that push segments to SFMC for campaign sends to Sales Cloud for seller alerts, and to advertising platforms for suppression or retargeting, with documented Manager boundaries per channel.
Coordinate with IT Security and the CISO office to ensure SFMC configurations meet DLP, encryption, and consent management requirements for a publicly traded company.
Oversee the ZoomInfo contact enrichment integration requirements for Marketing Cloud, including list hygiene rules, enrichment-to-send pipeline design, and exclusion logic during IP warming periods.
Oversee the Marketing Cloud separation from the legacy parent organization, including subscriber list migration, journey rebuild, Content Builder asset transfer, and sender profile reconfiguration for the new domain.
Design and track marketing performance dashboards: inbox placement rates (not just ISP acceptance), engagement rates, MQL pipeline contribution, attribution by channel, campaign ROI, and AI content performance metrics.
Manage SI partner (Accenture) and consultant delivery for Marketing Cloud and Data Cloud workstreams: review deliverables, approve story completion, and govern the transition from partner-led to FTE-Managed operations.
Comply with all applicable laws/regulations, as well as company policies/procedures.
Perform other duties as assigned.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:
Bachelor’s degree in business, information systems, computer science or related field
Seven (7) years of Product Owner or product management experience with Marketing Cloud Engagement (ExactTarget/SFMC), including Journey Builder, Content Builder, Cloud Pages, and Automation Studio.
Demonstrated experience with Salesforce Data Cloud (CDP), including identity resolution configuration, data model objects (DMOs), Calculated Insights, and segment activation to multiple channels.
Proven track record managing IP warming programs for new sending domains, including volume ramp planning, engagement list segmentation, ISP-specific throttling, and deliverability monitoring via Everest, Validity, or equivalent tools.
Experience with Agentforce, Einstein AI, or equivalent AI/ML capabilities for marketing automation, including AI content generation, predictive analytics, and intelligent segmentation.
Experience designing Marketing Cloud Connect (MCC) integrations with Sales Cloud, including subscriber key strategy, synchronized data extensions, and send logging architecture.
Strong understanding of email compliance frameworks: CAN-SPAM, GDPR consent models, state-level opt-in laws, and consent inheritance during corporate separations or rebrands.
Experience with B2B demand generation attribution models, including multi-touch attribution, first-touch/last-touch comparisons, and channel-level ROI reporting.
Ability to write AMPscript or SSJS for dynamic content personalization, lead capture, and data manipulation within SFMC.
Demonstrated experience managing marketing technology vendor ecosystems, including contract management, integration oversight, and vendor performance evaluation.
Experience managing SI partner or consultant delivery teams while maintaining internal product authority.
Salesforce certifications required: Marketing Cloud Email Specialist. Preferred: Marketing Cloud Consultant, Data Cloud Consultant.
Experience deploying Agentforce marketing agents or AI-powered campaign orchestration tools in production.
Experience with BriteVerify or equivalent list hygiene tools integrated with SFMC send workflows.
Familiarity with MuleSoft for marketing data ingestion pipelines (Oracle, web analytics, third-party data sources).
LTL freight, logistics, or B2B industrial marketing experience.
Experience with Litmus or equivalent pre-send rendering and testing platforms.
Background in corporate separation or rebrand marketing technology migrations (email domain transfer, subscriber re-consent, brand asset migration).
Experience with Agentforce pricing model optimization and AI vendor evaluation for marketing use cases.
Experience deploying Agentforce marketing agents or AI-powered campaign orchestration tools in production.
Experience with BriteVerify or equivalent list hygiene tools integrated with SFMC send workflows.
Familiarity with MuleSoft for marketing data ingestion pipelines (Oracle, web analytics, third-party data sources).
LTL freight, logistics, or B2B industrial marketing experience.
Experience with Litmus or equivalent pre-send rendering and testing platforms.
Background in corporate separation or rebrand marketing technology migrations (email domain transfer, subscriber re-consent, brand asset migration).
Experience with Agentforce pricing model optimization and AI vendor evaluation for marketing use cases.
Work CONDITIONS:
Some travel required
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, 2 weeks paid parental leave, paid bereavement, employee discounts, 6.67–13.34 hours vacation per month based on service time, 8 paid holidays.
Pay Range: $93,851.00 - $180,195.00 per year
Colorado Pay Ranges: Colorado Springs, Grand Junction $100,421 - $160,674; Henderson, Mead $106,052 - $169,683; Gypsum $112,622 - $180,195
Illinois Pay Ranges: Effingham, Kankakee, Lincoln, Quincy, Rockford, Aurora $100,421 - $160,674; Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion $112,622 - $180,195
New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, East Syracuse, Nichols $100,421 - $160,674; Bethpage, Montgomery, West Babylon $112,622 - $180,195
New Jersey Job Postings: $93,851.00 - $146,408.00 per year
This compensation range is a reasonable estimate of the current starting pay range in NJ. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay is determined by experience relative to the job, market level, specific location and other job-related factors permitted by law. Regular full & part-time employees (who complete 91 days of employment and work a minimum average of 12 hours per week) are eligible to enroll in medical, dental, and/or vision coverage, tuition reimbursement. Full/part-time employees who are age 21 are eligible for 401(k) after one month of employment.
Preferred Qualifications:
Pay Transparency: Posting Date: 04/17/26. Will remain posted 60 days (unless filled/canceled sooner). Current FedEx employees apply at enterprisecareers.fedex.com. Others apply at careers.fedex.com.
Pay:
Additional Details: While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location within the continental U.S.
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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