Enterprise Technical Trainer Advisor

Description

The Enterprise Technical Trainer Advisor is responsible for enhancing the technical skills of our workforce and ensuring our team remains at the forefront of technological advancements. Develop, implement, and oversee training programs tailored to the needs of our employees, focusing on the latest tools and technologies within the Global Planning, Engineering and Transformation (GPET) sector. This role assesses training needs, designs curriculum, and delivers engaging training sessions to enhance employee performance and confidence. Collaboration with subject matter experts to create comprehensive training materials and interactive modules. The role assesses the effectiveness of training programs and makes improvements based on feedback and performance metrics. Mentorship to junior team members and contribution to the continuous improvement of technical training practices.

ESSENTIAL FUNCTIONS

• Technical Training Content Design: Lead the design and development of technical training programs for internal customers.
• Technical Training Delivery: Deliver engaging training sessions using various instructional techniques and formats to meet the Global Planning, Engineering and Transformation (GPET)organization’s needs.
• Collaboration: Collaborate with subject matter experts to create training materials to align with business objectives.
• Continuous Improvement: Contribute to the continuous improvement of Global Planning, Engineering and Transformation (GPET) training programs through performance metrics and customer feedback. Enhance training content as needed to remain current with trends and technologies.
• Performs other duties as assigned.

Additional Job Description

Minimum Education

Bachelor’s Degree or equivalent in business, information systems, or a related field.

Minimum Experience

• Six (6) years of significant experience in technical training or related discipline.
• Proven experience in designing complex technical course content.
• Experience mentoring and developing junior team members.

Knowledge, Skills, and Abilities

• Strong understanding of IT concepts, technologies, and processes.
• Proficient in developing training materials and instructional design methodologies.
• Excellent presentation and communication skills, with the ability to engage an audience.
• Strong organizational and time management skills.

Preferred Skills:

• Understanding of Change Management methodologies.
• Proficient in authoring tools such as Articulate Storyline 360, Adobe Captivate, Lectora, or Elucida.
• Proficient in graphic and visual design tools such as Adobe Creative Cloud (Photoshop, Illustrator), Canva, or Figma.
• Proficient in video and audio editing tools such as Camtasia, Adobe Premiere Pro, Audacity, or Descript.

The preferred location for this hybrid position is Memphis, TN, Dallas, TX and Pittsburgh, PA. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week.

US Pay Range: $7,094.23 - $15,607.31 monthly

Minimum Education

Bachelor’s Degree or equivalent in business, information systems, or a related field.

Minimum Experience

• Six (6) years of significant experience in technical training or related discipline.

• Proven experience in designing complex technical course content.

• Experience mentoring and developing junior team members.

Knowledge, Skills, and Abilities

• Strong understanding of IT concepts, technologies, and processes.

• Proficient in developing training materials and instructional design methodologies.

• Excellent presentation and communication skills, with the ability to engage an audience.

• Strong organizational and time management skills.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)