Customer Care Representative-Associate (f/m)

Opis

CE Operations: Customer Support; Customer Support (Phone; Email; Chat etc.); Account Creation; Basic Process Onboarding; Bookings; Customer Inquiry; Customer Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Tracking; Customer Relationship Management; Single Point of Access (SPOA)

Customer Service Representative  (Fraud support for customers in Europe)

We have an exciting opportunity for you to join our team of Customer Service Representative-Associates (f/m)

Who we are:

FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

What you will be doing:

Analysis and Detection: Active monitoring of data and information to identify potential fraud attempts and abuses.
Investigations: Conducting efficient and thorough investigations, along with precise documentation of analytical findings.
Premium Communication: Handling customer interactions in crisis situations while maintaining the highest standards of empathy and security.
Case Management: Working effectively in a dynamic environment where task prioritization is key to success.
Standards and Procedures: Operating in accordance with Standard Operating Procedures (SOPs) and ensuring full compliance.
Continuous Development: Quickly adapting to new technological tools and actively participating in expert training sessions.
Collaboration: Sharing knowledge with other departments to strengthen processes and eliminate security gaps.

What do you bring with you:

Language Proficiency: Very good command of English (minimum B2) AND fluency in one of the following languages: German or French or Italian (minimum B2)
Analytical Mindset: Strong organizational skills, attention to detail, and high level of accuracy.
Soft Skills: Confidence, empathy, and the ability to remain calm under pressure.
Technical Proficiency: Strong computer skills and the ability to navigate multiple systems simultaneously.
Proactivity: Positive, solution‑oriented approach focused on customer satisfaction.

Flexibility: Ability to adapt to a dynamic business environment.
Availability: Willingness to work in shifts 8-16/9-17 and on selected public holidays (according to the schedule).
Experience: Previous experience in corporate or individual customer service.

What do we offer:

• Stable work conditions – contract of employment from the very beginning
• Hybrid working policy, where team members have the opportunity to combine the benefits of working in the office and some days working from home. After onboarding and induction: 2 days at the office and 3 days remote work.
• Great working condition with modern and comfortable office
• Training to get you started and on-the-job learning opportunities
• Package of non-wage benefits (medical care including dental package; life insurance; Multisport/myBenefit and Sodexo card, extensive learning resources to further develop your skills and knowledge, including online language courses)
• Possibility to grow and boost your career and improve your skills together with us
• Tuition Assistance Program - to support your development using external sources
• Referral Program – to enable you to recommend qualified candidates for job openings within your network and get rewarded if it’s successful
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Possibility to work in a highly professional, stimulating and challenging work environment of multinational company with great long term career prospective and great work atmosphere

FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development.

Unbox your potential and join FedEx!

Interpersonal Skills; Written & Verbal Communication Skills; Team Working Skills; Microsoft Office & PC Skills; Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.