Description

Methods & Standards; Quality Process Improvement; Audit; ISO Adherence & Compliance; Validation of Vendors & Suppliers; Corrective & Preventative Action Ownership; Quality Compliance; EQMS Lead; Document Control; PMO Planning & Engineering; Program & Project Management

Location: Sub-Saharan Africa (SSA) | India | United Arab Emirates (UAE)

Travel: Up to 50% (Regional & International)

Are you a high-caliber quality leader with a "hands-on" technical mastery of ISO compliance, auditing, and operational governance?

We are looking for a Senior Quality & Compliance Specialist to lead our enterprise quality management strategy and drive operational excellence across Sub-Saharan Africa (SSA), India, and the UAE. In this critical role, you will serve as a regional subject matter expert, bridging the gap between local market operational standards and global quality objectives. You will leverage your deep expertise in eQMS management, ISO adherence, business controls, and PMO engineering to ensure our logistics operations are not just compliant, but market-leading.

What You Will Do:

• Methods & Standards Leadership: Act as a regional technical expert to establish, refine, and enforce quality methods and standards across complex logistics, express, and freight environments.

• eQMS Lead & Document Control: Own and modernize the Enterprise Quality Management System (eQMS), maintaining strict document control frameworks for policies, SOPs, and governance records.

• Audit Management & ISO Adherence: Lead comprehensive internal and external audit programs, maintaining seamless ISO certification (ISO 9001) processes and end-to-end audit readiness.

• CAPA Ownership: Take full ownership of Corrective and Preventative Action (CAPA) frameworks, executing thorough root-cause analyses to eliminate non-conformances and elevate operational standards.

• Vendor & Supplier Validation: Direct technical validation and quality performance evaluations for regional vendors and suppliers, ensuring external partners align with FedEx global standards.

• Business Controls & Risk Oversight: Support leadership with the analysis, interpretation, and application of business controls to mitigate operational vulnerabilities and safeguard compliance.

• PMO & Strategic Alignment: Integrate quality engineering principles into PMO planning and program management phases, contributing directly to divisional and corporate goals.

What You Will Bring:

• Experience: 5+ years of proven success in a Senior Quality, Compliance, or Governance Specialist role within the Express, Freight Forwarding, or Logistics industry.

• Accreditation & Certifications: Certified ISO Lead Auditor (ISO 9001) would be advantageous, with a detailed understanding of ISO certification processes and audit lifecycles. Specific business/industry accreditations preferred.

• Education: Bachelor’s degree in engineering, Quality Management, Business Administration, or a related technical discipline or years of experience will be considered.

• Technical Mastery: Deep familiarity with Enterprise Quality Management Systems (eQMS), document control protocols, and business controls environments.

• Competencies & Skills: Exemplary accuracy and attention to detail, strong planning and organizing capabilities, sound judgment and decision-making skills, and proven problem-solving expertise.

• Communication: Exceptional written and verbal communication skills with the ability to translate complex regulatory information into executive briefings and regional training modules.

• Mobility: Ability and willingness to travel up to 50% regionally across SSA, India, and UAE, with occasional international travel.

Why Join Us?

Be part of a global movement that is redefining how the world connects, ensuring our growth is as bold as our reach.

• Driving Innovation: We don’t just move packages; we move the industry forward through advanced logistics technology, quality-by-design, and operational excellence.

• Impactful Leadership: Your work directly safeguards operational integrity, driving zero-defect standards across our expanding footprint in SSA, India, and the UAE.

• Global Standards, Local Expertise: Utilize our world-class quality frameworks to empower local teams and maintain the highest standards of compliance excellence on a global stage.

Ready to elevate our market presence and quality standards? Apply now to join our Regional Governance & Quality Leadership team!

Accuracy & Attention to Detail; Planning & Organizing Skills; Written & Verbal Communication Skills Judgement & Decision Making Skills; Problem Solving Skills

Experience: Four (4) years experience

Education: Bachelor’s degree
Accreditation: Specific Business Accreditation as needed

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.