Sales Solutions Specialist-Senior

Description

As a Customer Solutions Specialist (equivalent to Supply Chain Program Manager) in FedEx, you will apply specialized expertise to design, develop, and implement innovative supply chain solutions that meet evolving customer needs. This role involves supply chain mapping, solution design, and project leadership to drive operational excellence, revenue growth and customer satisfaction. You will also play a key role in managing large RFQs and bid processes, ensuring alignment with strategic business objectives and market demands.

Grade PP5

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

In this job you will:

• Lead or contribute to supply chain projects locally and globally, adapting solutions to meet dynamic customer requirements and market conditions.

•Collaborate closely with cross-functional teams, including sales, operations, engineering, network, IT, legal and more to ensure integrated and effective solution delivery.

•Manage and maintain sales related systems and processes to enhance operational efficiency and customer responsiveness.

•Work with global teams to support and drive customer solution initiatives across multiple regions, ensuring consistency and scalability.

•Participate actively in RFQ processes and bid management, preparing comprehensive proposals that address customer supply chain challenges.

•Utilize structured project management methodologies to ensure timely delivery and successful implementation of supply chain programs.

•Continuously analyze supply chain trends and customer feedback to recommend improvements and innovative approaches.

•Support the development and execution of go-to-market strategies that align with sales targets and business growth objectives.

Education

Bachelor’s degree in business, Logistics, Finance, Engineering, Information Systems, or a related field.
Project management certification (e.g., PMP, Agile, Six Sigma) is highly advantageous.
Experience

Associate Level: Minimum 2 years of experience in Supply chain or Sales, with project management skills and understanding of business planning, logistics, distribution planning, and consulting.
Standard Level: Minimum 4 years of experience in business planning, logistics, distribution planning, engineering, consulting, or related fields, including at least 3 years in program management and/or global/international transportation.
Senior Level: Minimum 6 years of relevant experience, with at least 4 years in program management and/or global/international transportation industry roles.
Knowledge, Skills, and Abilities

Strong expertise in project and program management methodologies.
Deep understanding of supply chain business acumen and logistics operations.
Exceptional attention to detail and accuracy in managing complex data and processes.
Advanced analytical and numerical skills to interpret supply chain metrics and drive decision-making.
Excellent presentation skills with the ability to communicate complex solutions clearly and persuasively.
Proficient written and verbal communication skills to engage effectively with internal teams and external customers.
Strategic thinker with the ability to align supply chain solutions with broader business goals.
This role offers an exciting opportunity to be at the forefront of supply chain innovation within a global leader in express cargo and courier services, contributing directly to customer success, revenue growth and operational excellence.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.