Senior Manager Marketing

Description

Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Marketing Operations; Customer Analytics

FedEx MEISA is seeking a dynamic Senior Manager to lead Product Development for FedEx Express and drive MEISA’s Digital Solutions strategy. This role blends strategic leadership with hands‑on experience in FedEx core express products with digital innovation, operating in an agile, fast‑paced environment where experimentation, MVPs, and customer‑validated learning are core to success.

You will shape the MEISA product roadmap, build digital experiences that enhance customer value, and lead cross‑functional teams to deliver high‑impact solutions

Key Responsibilities

Product Development (FedEx Express)

• Lead the MEISA product roadmap for FedEx Core Products, including enhancements and new service offerings.
• Translate customer needs and market insights into product requirements and business cases.
• Partner with Operations, Planning & Engineering, Network, Sales, IT, and Global Product teams to ensure alignment and execution.
• Oversee lifecycle performance, compliance, and continuous improvement of service products.

Digital Solutions (Digital Product Development & Innovation)

• Own the digital product strategy for MEISA, including MVP design, rapid prototyping, and iterative releases.
• Build and scale digital solutions that improve customer experience, automation, and self‑service.
• Lead customers onboarding for MVPs, POCs, and pilot programs to validate product‑market fit.
• Apply SaaS and start‑up methodologies—activation, retention, funnel optimization, and analytics.

Leadership & Collaboration

• Lead two managers and cross‑functional agile squads.
• Drive a culture of experimentation, agility, and customer‑centric innovation.
• Present product and digital strategies to senior leadership and global stakeholders.
• Manage vendor relationships and external technology partners.

What You Bring

• 12+ years in product management, digital strategy, or innovation roles.
• Master’s degree preferred.
• 3–5 years in senior leadership managing product or digital teams.
• Strong experience in SaaS, start‑ups, or MVP‑driven environments.
• Proven track record of launching digital products, running POCs, and scaling adoption.
• Deep understanding of agile methodologies and iterative development.
• Strong technical acumen and ability to work closely with engineering and data teams.

Skills

• Product Strategy & Roadmapping
• Digital Innovation & Transformation
• Agile & Lean Startup
• MVP Development & Experimentation
• Customer Discovery & UX
• Data‑Driven Decision Making
• Leadership & Stakeholder Influence

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.