Health Care Quality & Regulatory Advisor

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Who we are  

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.  

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet. 

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. 

Our Values 

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we: 

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next 

Awards 

·       FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001

·       Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

Job summary

Responsible for providing quality, regulatory, and healthcare compliance advisory across transportation and fulfilment operations, ensuring policies, procedures, and Quality Management Systems (QMS) are effectively implemented, audit-ready, and aligned with healthcare regulatory standards while supporting customer requirements and continuous operational improvement.

Key Responsibilities

1.      Quality Assessment & Standards
Develop, review, and maintain transportation and fulfilment Standard Operating Procedures (SOPs) and Work Instructions to ensure alignment with healthcare regulatory requirements, industry standards, and internal quality expectations across the FedEx network.

2.      Policies & Procedures Implementation
Lead the development, implementation, and governance of quality, regulatory, and compliance policies and procedures across FedEx hubs, stations, and facilities to ensure consistent and compliant operational execution.
 

3.      Quality & Regulatory Advisory
Act as a trusted advisor to operations, commercial, and support teams by providing expert guidance on healthcare regulatory requirements, quality standards, and risk mitigation strategies.

4.      Quality Management & CAPA
Manage quality corrective and preventive actions (CAPA), including root cause analysis, action planning, and effectiveness reviews, to address non-conformities and drive sustainable compliance improvements.

5.      Quality Performance & Continuous Improvement
Monitor, analyse, and report quality and compliance performance metrics, driving continuous improvement initiatives to strengthen the Quality Management System (QMS) and operational processes.

6.      QMS Implementation & Administration
Support the implementation, maintenance, and administration of the Quality Management System (QMS), ensuring documentation control, compliance tracking, and alignment with applicable healthcare and regulatory standards.

7.      Quality & Compliance Audits
Design and execute internal audit programs, support certification audits, and manage customer audit activities, ensuring audit readiness through robust documentation, evidence management, and audit strategy planning.

8.      Audit Strategy & Readiness
Develop and maintain audit readiness programs, including audit schedules, gap assessments, and compliance documentation, to ensure consistent preparedness for internal, customer, and regulatory audits.

9.      Healthcare Customer Liaison & Commercial Support
Serve as the primary quality and compliance liaison for healthcare customers by managing quality agreements, responding to questionnaires and RFQ requirements, and resolving customer quality or compliance-related issues in collaboration with internal stakeholders.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.